#Tsb online banking sign up plus

However, if your data has been exposed you should make sure you change your passwords and keep an eye on your accounts and credit report for signs of suspicious activity. Peter Pester has written to those impacted to reassure them about the safety of their data. TSB says it has tracked every payment made by these customer's accounts and spoken to every customer to confirm each payment's validity. Access to 'connected accounts' is normally provided in branch and via telephone banking. These customers had 'connected accounts' which are typically created between family members. In regards to the issue of exposing customer accounts, TSB told Which? Money that on Sunday 22 April there was a period of 20 minutes when 402 customers were able to view data they would not normally be able to see online. TSB has five million customers but 1.9 million are active mobile and internet banking users who will be impacted by the disruption to online services. TSB CEO Paul Pester has promised that no one will be left out of pocket as a result of this service issue.įor more information read: What are my rights after a bank computer glitch? You should keep a record of the dates you haven't been able to access your account services and how much this has cost you to use as evidence. If you've been hit by TSB's IT glitch, you can complain to TSB and get compensation. That way, if any negative information is subsequently added to your report you'll be able to find out quickly, and then be in a position to deal with it before it becomes a problem.' 'It would also be wise to keep a close eye on your credit report and credit score for a few months. James Jones, Head of Consumer Affairs at Experian said: 'If you're worried that a banking issue - such as a regular payment being delayed - could damage your credit history, it's certainly worth speaking to any lenders that may be impacted to make sure they are aware of the situation. If TSB's banking glitch will cause you to miss a bill for a credit card or mortgage payment it could impact your credit rating. 'The CASS service is now running as normal and customers can continue to switch from TSB. 'Whilst we implemented a fix, we asked CASS to advise other banks to temporarily hold switching requests from TSB customers for a short period of time. TSB says this issues has now been resolved and switchers should not experience any more problems if they chose to leave the bank.Ī TSB spokesperson said: 'On Friday we experienced a temporary issue with customers being able to switch their bank account from TSB to another provider. MoneySavingExpert reports that a TSB customers was told today (Tuesday 1st May) that she was unable to move to Halifax because TSB 'couldn't process' the switch.

It also increased the rate on its Classic Plus account from 3% to 5% AER on balances up to £1,500 as a thank you to customers for sticking with the bank during the crisis.īut understandably, a huge number have decided to ditch TSB despite the financial incentives and switch to another bank.įrustratingly, some customers that tried to switch from Friday 27 th April have found they've been unable to do so because of issues with TSB's systems. In an effort to get current account customers to stick with it through the crisis TSB said on Thursday 26 th April that it would waive all overdraft fees and interest charges for customers. However, while Direct Debits are all working normally, TSB it admits it has had issues with a 'small number' of standing orders where money has bounced back. TSB says that for the vast majority of their customers everything should be running smoothly.Ĭustomers should be able to do their day-to-day banking such as using cards to withdraw cash or paying for goods in shops and online. What to do if your standing orders have bounced TSB recommends visiting a branch if you have an urgent mortgage problem. TSB says you will be able to view your balance at an ATM if you can't access it online.Īt the moment customers are also not able to view their mortgage account using the mobile app and internet banking. Some customers are reporting not being able to view their balance once logged in. If you're still having problems logging in TSB recommends closing the mobile app and restarting it or closing your bowser and trying again. TSB says that mobile and internet banking are now back online. On day 7 of the crisis TSB pledged 'to put things right' promising nobody would lose out and called in systems integration specialists IBM to find a solution to its IT nightmare.

#Tsb online banking sign up plus